Use what helps. Come back when you need something else.

Explore our curated list of articles and books which may help you along your journey towards fostering a more compassionate and collaborative workplace.

Ted Talks & Videos

When rudeness in teams turns deadly | Chris Turner | TEDxExeter (15 mins)

How we treat each other at work has considerable impact on how teams perform, particularly in health care settings.

Why being respectful to your coworkers is good for business | Christine Porath (15 mins)

Looking to get ahead in your career? Start by being respectful to your coworkers, says leadership researcher Christine Porath.

How to Have a Good Conversation | Celeste Headlee | TEDxCreativeCoast (12 mins)

When your job hinges on how well you talk to people, you learn a lot about how to have great conversations – and most of us don’t converse very well.

Articles

Physician incivility in the health care workplace

Incivility and the clinical learner

Impact of Rudeness on Task Performance

Impact of Workplace Incivility and Bullying

Residential Care Aides' Experiences

The Cost of Conflict on Health Care Teams

Impact of Interprofessional Incivility

Civility in Health Care: A Moral Imperative

Paid Access Resources

The Effects of Civility on Advice, Leadership, and Performance

Barbers of Civility

Exposure to incivility hinders clinical performance in a simulated operative crisis

Patient Complaints and Adverse Surgical Outcomes

Articles on other sites

Ontario Physician Health Program – 5 Fundamentals to
Civility

Silence Kills: Seven Crucial Conversations for Healthcare

Reading List

Moments Matter Promotional Materials

All proceeds from online sales for these project promotional materials go directly to the Vernon Jubilee Hospital Medical Staff Association to cover the costs of this website as well as the base costs to the Moments Matter project.

Moments Matter Sticker

3 x 3 circle, glossy finish
Moments Matter Pen

Black ballpoint pen
Moments Matter Mug

Other Websites

Find below some links to additional websites and resources within worth considering in making moments matter in your workplace.

Civility Saves Lives
SafeCare BC
Institute for Civility
4Civility Institute
Civility Experts Worldwide
Learning from Excellence
Royal College of Obstetricians and Gynecologists
Royal College of Surgeons of Edinburgh
Healthcare Improvement Form

Consultants

Faith Wood – Okanagan Region, Provincial, National – faith@imind.ca

Nichole Pereira – Vancouver Island, Provincial, National – connect@nicholepereira.ca

Dr. Chris Turner – International – civilitysaveslives.com

Resources