Sometimes it's easier to see a moment than explain it.
Explore the stories, conversations and ideas that have helped shape Moments Matter.
THE MOMENTS MATTER FILM
Everyday interactions can change how people feel, whether they speak up and what happens next.
This short film follows familiar healthcare moments and gives us a chance to notice, reflect and talk about what we might do differently.
Six Human Moments. Big Ideas.
Want to learn more? Check out these videos…
You Don’t Remember Every Shift
Some workplace moments disappear almost as quickly as they happen. Others quietly change how we see one another and remind us that small moments can strengthen a relationship just as easily as they can weaken one.
The Person You’re Most Frustrated With
It’s surprisingly easy to become certain about what someone meant without ever asking them. This story explores what happens when assumptions become facts in our own minds and what might change if we finally had the conversation.
The People Who Quietly Change Everything
Every workplace has people others naturally find when a shift goes sideways or someone needs support. They may never think of themselves as leaders, but their small acts of listening, checking in and simply being there quietly shape the culture around them.
Nobody Taught Us How to Do This Part
We spend years learning the technical side of our work, but much less time learning how to navigate the people side. This story is about the conversations we avoid, the repairs we postpone and the small moments that sometimes follow us home.
Before It Becomes a Problem
Conflict rarely begins when somebody finally calls it conflict. This story looks at what happens in the days and conversations before that point and how one simple conversation can sometimes change what happens next.
One Conversation
Not every difficult conversation ends in agreement, and it doesn’t need to. Sometimes what changes is simply that the story we’ve been carrying finally meets the person, and that can be enough to change what happens next.
Must See Videos with Dr. Chris Turner of Civility Saves Lives
These videos were part of a 2024 Regional Civility Conference for physicians and healthcare leaders funded by Interior Health Authority and Doctors of BC Special Services Committee.
